Full-time/Part-time Medical Front Desk Representative Needed at Specialty Healthcare Office in Rome, NY

Specialty Healthcare Office is a premier healthcare facility dedicated to providing exceptional patient care and promoting overall wellness. We serve a diverse patient population, ranging from pediatrics to geriatrics. We are currently seeking a well-organized and caring Front Desk Representative to join our dedicated team.

Sign-on Bonus:

We offer a sign-on bonus to attract the best talent in the industry, recognizing the value and expertise you bring to our organization.

Schedule:

• Monday to Friday, with occasional weekends and evening shifts
• Flexible scheduling options available

Job Setting:

Modern and advanced medical center that offers comprehensive medical services across a wide range of specialties. From primary care to specialized treatments, our center is dedicated to providing exceptional healthcare to patients of all ages.

Responsibilities:

• Greet and welcome patients and visitors, providing a warm and friendly atmosphere
• Register patients by accurately collecting and verifying personal and insurance information
• Schedule appointments and manage the appointment calendar effectively
• Answer incoming calls and address inquiries, providing accurate and helpful information
• Coordinate referrals to other healthcare providers, both internally and externally
• Verify insurance coverage and obtain necessary authorizations for medical services
• Collect co-payments and process patient payments accurately
• Maintain electronic medical records (EMRs) and ensure data integrity
• Collaborate with medical staff to ensure efficient patient flow and minimal wait times
• Assist with administrative tasks, such as filing, faxing, and organizing documents
• Maintain strict confidentiality of patient information and adhere to HIPAA regulations

Qualifications:

• High school diploma or equivalent; additional certification in medical office administration is a plus
• Proven experience as a Front Desk Representative or in a similar role within a healthcare setting
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Proficiency in using electronic medical record (EMR) systems and other relevant software
• Knowledge of medical terminology, insurance billing, and coding procedures
• Familiarity with HIPAA regulations and maintaining patient confidentiality
• Detail-oriented with a high degree of accuracy in data entry and record-keeping
• Ability to remain calm and composed under pressure and effectively resolve conflicts

Salary and Benefits:

• $50,000-$60,000/year + quarterly performance bonus
• Comprehensive health, dental, and vision insurance plans
• Paid time off, including vacation, sick leave, and holidays
• Employee assistance programs for personal and family well-being
• Employee discounts on various services and products

Join our team and make a meaningful impact on the lives of our patients. Apply today to become a valued member of our healthcare family!